Frequently Asked Questions

What does the price include?

The Hertz & Ryanair Special rate includes Collision Damage Waiver (CDW), Theft Protection (TP), Unlimited Mileage (UM).

What is NOT included in the price?

Location Service Charge (LSC), Personal Accident Insurance (PAI), Super Collision Damage Waiver (Super CDW), Additional Driver, Fuel, Child Seats and any other ancillary service/product. These items are payable directly to Hertz at the rental counter.

What is CDW?

CDW stands for Collision Damage Waiver. This insurance covers you for damage to the Hertz vehicle over and above an excess amount.

What is an excess amount?

The excess amount is the portion of the total damage costs for which the customer is liable if CDW or TP is purchased. Optional insurances are available for purchase to waive this excess liability ( subject to certain conditions)

What is TP?

TP stands for Theft Protection. This insurance covers you in the event that the car is stolen whilst on rental to you (subject to excess amount).

How much Luggage will a Compact car hold?

The average Compact will hold two good size suitcases and some hand luggage. We can tailor any specific requirement you have, just drop us a line and one of our agents will be happy to help you.

What if I extend my rental in Ireland can I get the same daily rate?

If mid rental you need to extend your stay contact us directly and we can guarantee the rental rate of your extension (subject to terms and conditions of the rental which might be affected by seasonal holidays and insurance coverage required)

If I have any problems with the rental or questions about charges who do I contact when I return?

We pride ourselves in our unrivalled customer service and care equally that we set the highest standards both before , during & after your journey ? if however you have any questions or comment please feel free to contact us at customercare@raci.com we will respond promptly by email or if you would like to speak to an agent by phone on 028 90 837577

Can I use my Debit card with a MasterCard/Visa logo?

The Car Rental company needs a Recognised Credit Card for security purposes which needs to be produced along with you licence at time of rental ? this is standard industry practice, therefore we require a Credit Card to reserve.